Resume

DWI YANUAR PANJI TRESNA

“Able to work well on own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Multi-skilled, self-motivated, good communicator, enjoy working with people of diverse backgrounds and cultures, great convincing ability.”

Objectives

To build career that offer challenge and growth with opportunities to enrich my knowledge and skills while contributing my best to the organization I work for.

Personal Particulars

  • 28 Years Old
  • Male
  • Single
  • Indonesian

Educations

National University of Malaysia
Master of Information Technology (Management Information System)
Majoring in Management Information System
Year 2011 – 2014

National University of Malaysia
Bachelor of Information Technology with Honours (Intelligent System)
Majoring in Intelligent System
Year 2007 – 2011

Working Experience

Telkom Indonesia, Tbk
Jl. Japati No. 1 Bandung, Jawa Barat
Indonesia

Period: July 2009 – December 2009

Business Performance Evaluation Intern

  • Attended and reported on annual meeting
  • Develop and implementing Telkom Decision Support System (DSS)
  • Conduct data preparation and data processing for DSS
  • Conduct research in statistical and data mining techniques for DSS
  • Produce spreadsheets, charts, and graphs for reports, testimony, and presentations

CSC (Computer Science Corporation)
Wisma Csa, CSC Malaysia Sdn Bhd, 10a, Jalan Bersatu 13/4, 46200 Petaling Jaya, Selangor
Malaysia

Period: October 2014 – Present

Service Desk Analyst

  • Addresses and resolves basic incidents and requests, logs all incidents and requests, engages other service desk resources or appropriate service resources to resolve incidents within the scope of the ability or responsibility.
  • Creates a positive user support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling users with a consummately professional attitude.
  • Ensures the end-to-end user experience and provides a single point-of-contact for the user.
  • Analyzes and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution. Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases.

Trainings

  • CSC Business Conduct and Service Desk Account Training (13 – 31 October 2014)
  • CSC E3 Service Desk Analyst Training (18 & 24 April 2016)

Leadership Skills

  • Member of FTSM UKM Robot Soccer Team on 6th FIRA Malaysia Cup 2012 (1st place Mirosot Category) [1] [2] [3]
  • Member of FTSM UKM Robot Soccer Team on 2nd FTSM Dean Cup Robot Soccer Competition 2012
  • Technical Instructor on FTSM Advanced Robot Soccer Workshop 2011
  • Member of FTSM UKM Robot Soccer Team on 1st FTSM Dean Cup Robot Soccer Competition 2011 (3rd place Mirosot Category)
  • Member of FTSM UKM Robot Soccer Team on Robot Soccer 4th FIRA Malaysia Cup 2010
  • Committee member of Robot Soccer Club in FTSM UKM
  • Member of PPI UKM Team on Sunway Cup Basketball Competition 2009
  • Organizer of Pentas Seni Budaya Malaysia – Indonesia Universiti Kebangsaan Malaysia 2008
  • Committee member of Biro ICT Kolej Ungu Omar UKM
  • Committee member of Degree Community
  • Committee member of Persatuan Pelajar Indonesia (PPI UKM)

Skills

  • Expert in English both written and oral communication
  • Good presentation and Good Interacting
  • Proficient in computer hardware and software installation, configuration and troubleshooting (Desktop, Laptop, VDI/Wyse, Citrix Xenapp), printer configuration, mobile (iOS & Android)
  • Proficient in configuring home or SOHO (Small Office Home Office) computer network, Wireless/Wired router, Switch, Access Point, Network Attached Server (NAS), Home Server, and VPN access
  • Proficient in Incident Management Ticketing System (BMC Remedy, ServiceNow)
  • Proficient in Office Tools (MS Word, MS Excel, MS Power Point, MS Access, MS Outlook, Lync, IBM Lotus Notes, IBM Sametime)
  • Familiar with Remote System Application (Remote Desktop, Bomgar)
  • Familiar with Active Directory system
  • Operating system Microsoft Windows, Linux, Mac OS X

Publications

Thesis/Dissertations

  • Dwi Yanuar Panji Tresna. “Robot Soccer Image Calibration”. B.IT Thesis at Faculty of Information Science and Technology, National University of Malaysia, Bangi, Selangor, Malaysia, 2011.
  • Dwi Yanuar Panji Tresna. “Sardine Feast Metaheuristic Optimization with Levy and Brownian Distribution”. M.IT Thesis at Faculty of Information Science and Technology, National University of Malaysia, Bangi, Selangor, Malaysia 2014.

Conferences

  • Maryam Jaafar, Siti Norul Huda Sheikh Abdullah, Nur Saadah Bokhari, and Dwi Yanuar Panji Tresna. “Novice Learning in Robot Soccer Calibration”. In Intelligent Robotics Systems: Inspiring the NEXT, pp. 135-146. Springer Berlin Heidelberg, 2013. [1] [PDF]
  • Fitranto Kusumo, Mohammad Faidzul Nasrudin, and Dwi Yanuar Panji Tresna. “A Metaheuristic Optimisation Based on Commensalism”. 13th International Conference on Intelligent Systems Design and Applications, 2013. [PDF]

References

PROF. MADYA DR. SITI NORUL HUDA SHEIKH ABDULLAH
Senior Lecturer
School of Computer Science
Faculty of Information Science and Technology
National University of Malaysia
43600 Bangi, Selangor
Malaysia
Phone: +60389216708
Fax: +60389256732
Email: mimi@ftsm.ukm.my


DR. MOHAMMAD FAIDZUL NASRUDIN

Head of International Programme
School of Computer Science
Faculty of Information Science and Technology
National University of Malaysia
43600 Bangi, Selangor
Malaysia
Phone: +60389216788
Email: mfn@ftsm.ukm.my

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*Last Update: May 2016